Code of Conduct
 PREAMBLE
This document defines the guiding principles which are expected to underpin all operations of our group companies and all actions of our people. Adherence to this code of conduct is expected to be modeled and reinforced at all time by directors, management, employees and other full time associates of the Fortis Healthcare group.
The Fortis Healthcare group of Companies is committed to uphold its value in all endeavours and shall partner with business associated who believe in and promote similar values.
SECTION A: ORGANIZATIONAL PERSPECTIVES
PHILOSOPHY
The Fortis Healthcare group believes in creating, sustaining and growing successful businesses based on quality products and services; value to customers and shareholders; partnership with employees and other stakeholders; ethical practices and good corporate citizenship.
UNIVERSAL CAUSES
The Fortis Healthcare group is committed to fostering the universal causes of Environmental Protection, Human Rights and Health for all. A Fortis Healthcare group Company shall strive to contribute actively to these causes where possible and, minimally, shall ensure that no sphere of its activity impacts detrimentally upon any of these causes.
NATIONAL INTERESTS
A Fortis Healthcare group Company is committed to contribute to the economic and social development of India and other countries in which it operates. It shall strive to align its activities to the economic development and foreign policies, objectives and priorities of the nation’s government and conduct its business affairs within the legal and statutory framework. The company will respect the socio-cultural and religious mores of the country in which it operates.
POLITICAL NON-ALIGNMENT
The Fortis Healthcare group is committed to and shall support a functioning democratic system in India. A Fortis Healthcare group Company shall not, directly or indirectly, support any specific political party or candidate for political office.
COMMUNITY SERVICE
A Fortis Healthcare group Company shall actively engage in, and contribute to, improving the quality of life of people in the communities in which it operates, through specifically identifies initiatives. It shall also encourage and support volunteer activities for community service by its employees.
INDUSTRIES DEVELOPMENT
The Fortis Healthcare group shall actively engage with policy makers and industry associations towards developing the regulatory framework of the industry, establishing quality benchmarks for products and services and promoting ethical business and trade practices.
A Fortis Healthcare group Company shall promote and support an open market economy. It shall compete on its own strengths and merits and will manifest respect for its competitors in all dealings and activities.
SHAREHOLDERS
A Fortis Healthcare group Company is committed to enhance shareholder value. The company shall comply with all regulations and laws that govern shareholders’ rights. The board of directors of the company shall duly and fairly inform its shareholders about all relevant aspects of the company’s business.
CUSTOMERS
A Fortis Healthcare group Company shall position the customer as the central focus of all its business activities and providing value to customers as its central premise. It shall provide high quality products and services towards meeting identified needs and requirements of its customers and strive to continually upgrade the benchmarks of customer value and experience.
A Fortis Healthcare group Company shall adhere to the highest standards of legal and ethical behaviour in creating and developing its relationships with customers.
EMPLOYEES
The Fortis Healthcare group recognizes its people as the key source and drivers of its endeavours. It is committed to upholding its core HR values in all dealings with employees and other significant associates – human dignity, respect, trust and empowerment.
A Fortis Healthcare group Company shall be an equal opportunity employer, with merit being the prime consideration in both recruitment and advancement, and will not discriminate on the basis of race, caste, religion or sex. It will be an affirmative action employer and will actively foster diversity in employment.
A Fortis Healthcare group Company shall demand, demonstrate and promote professional behaviour and respectful treatment of all employees.
A Fortis Healthcare group Company shall provide a safe, healthy, gender-unbiased and supportive work environment to its employees, free from any type of harassment, sexual or otherwise, physical or verbal abuse or intimidation.
A Fortis Healthcare group Company shall base its HR management systems and processes on the value of meritocracy, equity, objectivity, teamwork, collaboration and empowerment.
The Fortis Healthcare group shall provide opportunities for, and support employees in exploring, developing and utilizing their potential and acquiring new knowledge and skills.
The Fortis Healthcare group encourages and supports its employees in following the code of conduct laid down by their professional associations and accrediting agencies.
SUPPLIERS
The Fortis Healthcare group recognizes that suppliers are important contributors to its business activities and is committed to partnering suppliers in mutually beneficial and respectful relationships. A Fortis Healthcare group Company shall comply with agreements and conditions of engagement with suppliers, in letter and spirit.
GOVERNMENT AGENCIES
A Fortis Healthcare group Company and its employees shall not offer or give any company funds or properly as donation to any government agencies or their representatives, directly or through intermediaries, in order to obtain a favourable decision in any matter.
REGULATORY COMPLIANCE
A Fortis Healthcare group Company shall comply with all applicable, international, national and local laws and regulations impacting upon various aspects of its business activities, in letter and spirit.
INTELLECTUL PROPERTY RIGHTS
A Fortis Healthcare group Company shall respect the Intellectual Property Rights and shall maintain full confidentiality of any medical, scientific or clinical data generated by it, which may be proprietary in nature, for its sponsors/clients.
ENVIRONMENT
The Fortis Healthcare group believes in sustainable development and is committed to best practices in environmental matters, A Fortis Healthcare group Company shall comply with all applicable environmental laws and regulations in conducting its business affairs. It shall prevent wasteful use of natural resources and minimize any hazardous impact of development, production, use and disposal of its products and services on the environment.
HEALTH AND SAFETY
The Fortis Healthcare group attaches great importance to a healthy and safe work environment. A Fortis Healthcare group Company shall provide good physical working conditions and encourage high standards of hygiene and housekeeping. The company shall ensure training of employees to increase safety awareness and adoption of safe working practices to prevent workplace accidents and minimize occupational health hazards.
INSIDER TRADING AND STOCK TIPPING
The Fortis Healthcare group is committed to the principles of open markets for publicly traded securities. A Fortis Healthcare group Company shall comply with all applicable laws and regulations on insider trading and stock tipping, and establish and enforce standards of conduct for employees and others who obtain privileged information outside the public domain.
FINANICIAL REPORTING AND RECORDS
A Fortis Healthcare group Company shall prepare and maintain its accounts fairly and accurately in accordance with applicable accounting and financial reporting standards and principles of good corporate governance. All required information shall be accessible to company auditors and other authorized parties and government agencies.
RELATED COMPANY TRANSACTIONS & COOPERATION WITHIN THE GROUP
A Fortis Healthcare group Company shall cooperate with other companies within the group by sharing physical assets, human resources and knowledge, where possible, without adversely affecting its own business interests. A Fortis Healthcare group Company shall five preference to another Fortis Healthcare company in the procurement of products and services on market competitive terms.
ALIGNING WORK SYSTEMS & PROCESSES
It is the responsibility of the Chief Executive of each business to ensure that the Code of Conduct is appropriately communicated and propagated in their businesses, and that policies, systems and processes in all areas of their operations reflect and reinforce the guiding principles.
SECTION B: PERSONAL CONDUCT
The directors, management and employees of the company, though their personal conduct, shape and convey the culture and tone of the company and its professional pursuits. It is expected that each member of the Fortis Healthcare group shall constantly reinforce the stated values of the organization in their behaviour and actions, in both internal and external interactions.
BUSINESS WITH INTEGRITY
Employees are expected to carry out company’s business with professionalism, honesty and integrity, displaying high moral standards and ethical business practices, and without in any manner, compromising the interests of the company or group.
CONFLICT OF INTEREST
A Fortis Healthcare employee shall not engage in any business, relationship or activity, which may potentially conflict with the interest of his company or the Group, without prior permission from the management. This would include but not be limited to concurrent employment; business relationships with suppliers/customers; employing relatives or introducing them for employment; engaging in business with relatives or introducing relatives for business relationships; financial investment with an actual or potential competitor, supplier, customer or other business associate.
CUSTOMERS
Employees shall always keep the interests of the customers in the forefront of their activities and give them top priority. They are expected to interact with customers with a high degree of respect and in the spirit of services. Employees shall not accept/give any gifts, monetary or non-monetary, from/to customers.
SUPPLIERS
Employees are expected to ensure that the interests of the company are maintained in terms of quality of products, services and competitiveness of prices and terms offered by suppliers.
Employees shall ensure that the company’s interests are never compromised in dealing with suppliers and will not accept gifts, other than those of a commemorative nature, or any gratuity, payments, commissions or benefits in kind from suppliers.
PROTECTION OF CONFIDENTIAL INFORMATION
Employees shall not disclose or use any confidential information gained in the course of association with the company, for personal gain or for the advantage of any other person. No information shall be provided to the press, other publicity media or any other external agency, formally or informally, expect within approved policies.
PUBLIC REPRESENTATION
No employee, expect specifically authorized directors and employees, shall interface with the media and other public constituencies, such as the financial community and shareholders, or disclose any information pertaining to the business affairs of the company, to any external agency.
TEAM WORKING
Employees are expected to cooperate with their colleagues and work together cohesively and supportively, towards delivering required performance and achieving organizational goals.
WORKPLACE BEHAVIOUR
Employees shall ensure that their behaviour at work is aligned with the Fortis Healthcare values and they conduct themselves with discipline and decorum; exhibit respect for others in their dealings; and do not subject any employee, associate, customer, supplier or visitor to any harassment, sexual or otherwise, verbal or physical abuse or intimidation.
CONSUMPTION OF ALCOHOL/ABUSE OF DRUGS
No employees shall consume alcohol or indulge in drug abuse at any office or location of the company, or be present at the workplace under the influence of alcohol or drugs.
COMMUNICATION TECHNOLOGY
No employees shall misuse the company’s electronic communication technology (computers, internet, e-mails, voice mails etc.) and bring the company to disrepute.
COMPANY FACILITIES & ASSETS
Employees shall exercise care to ensure that company facilities, assets and benefits are used judiciously and for the purpose for which they are intended.
RELATIONSHIPS WITH COLLEAGUES
It is expected that employees shall not allow any personal relationships with colleagues to impact their work related decisions, manifest in unacceptable conduct in the workplace and/or during working hours, or result in misuse of company facilities or benefits.
ADHERENCE TO CODE OF CONDUCT
It is expected that all employees will adhere to and promote the Fortis Healthcare code of Conduct, in letter and spirit, and will be committed to building up the image, reputation and business of the company and the group.
Any instance of non-adherence to, or potential violation of, the Code should be brought to the attention of the immediate reporting superior or nominated authority and shall be addressed appropriately.
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