IMPORTANT NOTICE: At Fortis Healthcare, we are fully supportive of the National priorities set out by the Hon’ble Prime Minister of India. Further to the directives of the Government provided in their press release dated 8th Nov 2016, payments at Government hospitals can be made through 500 and 1000 Rupee denomination notes. In view of the hardship being caused to the large number of patients at private hospitals, we have made an urgent representation to the Government that this exemption should apply equally, for payments, at private hospitals. We are following up with the authorities and hope the Government will step in quickly to resolve this anomaly. Meanwhile, at Fortis hospitals across the country, we continue to accept payments through credit card, debit card and electronic banking transfers. As 500 and 1000 Rupee denomination notes are no longer legal tender we are only accepting 100 Rs and lower currency notes. As per Government regulation, a PAN card and legitimate ID proof is however required for payments in cash exceeding Rs 50,000. Meanwhile we continue to ensure that emergency cases get immediate medical attention without delay whatsoever and have put in more administrative staff and help desks to assist patients.

Visiting guidelines for Intensive Care Units (ICUs)

All Intensive Care Units (ICUs) areas are restricted areas. Visitors are requested to adhere to protocol and wear isolation gown, mask, gloves, shoe covers and use hand sanitiser available at the hospital before and after entering these areas.

  • To minimise the risk of infection, only one attendant at a time is allowed for a maximum of 10 minutes. Visitors are requested to wait for their turn to enter these special zones.
  • It is expected that visitors will:
  1. Not visit if the visitors are sick.
  2. Comply with safety and security procedures.
  3. Wear and display their visitor identification card at all times while in patient/restricted areas.
  4. Leave the hospital during a disaster or fire alarm.
  5. Patients are the responsibility of the hospital and will be rescued as per an evacuation plan.
  6. Act in a respectful manner.
  • Unacceptable behaviour includes but is not limited to:
  1. Unreasonable interference with a patient’s plan of care.
  2. Harassment of any kind, including inappropriate telephone calls to a staff member.
  3. Use of loud, threatening, abusive or obscene language.
  4. Use of physical violence or acting in a threatening manner towards staff.
  5. Arriving under the influence of drugs or alcohol.
  6. Damage to hospital property.
  7. Theft.
  8. Possession of weapons or firearms.
  9. Disturbance to other patients.
Visiting guidelines for Intensive Care Units (ICUs)