With the comfort and needs of patients and their family members a priority, the Fortis Hospital, Amritsar has provided various facilities.

Medical Facilities

ICU

Critical care by definition means complete care of the patient in a particular ICU. For this the Doctor is trained in all emergency techniques such as airway management, providing Intra Venous, Anesthesia, performing life saving procedures such as chest tube drainage and above all, is well trained to deal with cardiac arrest. In addition, he needs to be a good physician and be well versed with things such as mechanical ventilation, antibiotics, infection control, nutrition etc. This doctor can thus devote all the time focusing on care of the patients in the ICU and call on different specialities for help in certain situations. This enables all decisions to flow through one common source and minimizes conflict of orders.

Intensive care units have been planned on the same floor where the operation theatres are located. It has been planned specially so as to facilitate movement of the patient after the surgery / procedure in case of any emergency.

Equipment

All the ICU's are equipped with the most modern and highly specialised equipment at Fortis Healthcare. Some of this equipment, which forms an integral part of the patient care, and makes us class apart, is mentioned below:

Ventilators: The newer generation critical and life saving machines are patient and user-friendly with alarms and set up buttons simplified. We, at Fortis Healthcare, have opted for the Seimens Servo-S which is the latest ventilator on the market. It not only is able to sense whether the patient is breathing spontaneously but also allows him to do so if this is adequate. The same ventilator can be used for adults & paediatrics. This dramatically cuts down the time needed on the ventilator and along with better patient management cuts down costs tremendously.

Monitors: We have opted for the Agilent wide screen multiu parameter Invasive monitors, which are able to provide at least 3 pressure traces along with other parameters such as heart rate, respiration, temperature etc.

ICU Beds: Some of the special features about these beds are that, they can be tilted up and down or sideways. Provides ease in the movement of the patient from OT to ICU and vice versa. Provision has been made for keeping monitors, oxygen cylinders, infusion pumps and syringe pumps, without affecting the patient comfort.

Mattress (Air mattress): Helps in reducing the incidences of bed-sores to the patients when he may be lying down in the same position for days altogether. It operates through an air pump, which deflates and inflates the bubbles in the mattress providing comfort to the patient and reducing the stress due to weight of the body.

Infusion / Syringe Pumps: Used for delivering accurate dosage of medicine to critical patients at a particular rate.

Critical Care Stat Lab: Houses the facilities for immediate testing of blood gases, electrolytes for critical patients and is located within the ICU.

Domiciliary Care

At Fortis Hospital, Amritsar we have total capacity of 50 beds. Currently, patients have a choice of three types of rooms located on first and second floors.

• Single Room
• Double Room

Patients also have the choice of staying in wards.

Facilities provided in the patient rooms

The meticulous design of the hospital has ensured that all the patient rooms have ample space and daylight in addition to being air-conditioned. Patient rooms also have provision to accommodate one attendant.

Other facilities include:

• Round the clock medical and nursing care
• Centralized oxygen and suction facility
• Nurse Call Bell
• Phone
• Bed cum sofa for the convenience of the attendants

Emergency

The ER is where all emergency cases are handled around the clock. The department is equipped to handle emergency cases like:

• Cardiac emergencies: chest pain, heart attacks, angina, stroke and shock.
• Medical emergencies: poisonings, abdominal pain, lung problems (asthma etc), infections, liver, kidney and urinary problems.
• Surgical emergencies: appendicitis, lacerations, cuts, abscess drainage and fractures.
  Others: nose bleed, foreign body in the eye, dog bites etc.

The department is open 24 hours a day / 365 days a year.

The patient is initially examined in the Triage area and a basic evaluation of the patient's condition is made. The patient is then transferred to the observation rooms.

In case of any life-threatening situation, the patient is shifted to the ICU where the facilities for cardiopulmonary resuscitation like defibrillation, endotracheal intubation etc., is available.

Code Blue is an emergency siren / call given when any patient in the hospital undergoes a cardiac arrest and requires immediate attention for cardio-pulmonary resuscitation. The emergency call is sent to all in the Code Blue team.

Code Blue Team consists of an ER Physician, Anesthetist, and Nurse. The Code Blue Team is available 24 hours a day, in house to any Department in the hospital to provide emergency cardiopulmonary resuscitation measures to a patient having a cardiac arrest.

Other facilities in ER:

• X-Ray
• Ultrasound
• ECG
• Plaster room

Patient Welfare Department

Since its inception Fortis Healthcare has been aspiring to track patient satisfaction and feedback through our Patient Welfare Program, thus making it an integral and unique part of the Healthcare Delivery system that Fortis Healthcare upholds.

Fortis Healthcare has an established Patient Welfare Department and the Welfare Officers act as a liaison between the patient/customer and the hospital. They are the patient's advocates or representatives, striving to provide solutions to any problems they may encounter while at Fortis Healthcare and to improve the overall quality of care provided.

The Patient / Guest Relations Department is the formal channel for patients and visitors to voice their concerns about any aspect of care or service at the Fortis Hospital which they may feel may not be satisfactory or conversely which they feel deserves plaudits.

Patient visits are made on a daily basis to right from the time of admission until discharge so as to ensure a comfortable stay for the patient as well as their attendants, helping them to iron out any problems they may face.