We, at Jessa Ram are focused on the special needs of patients and families before, during and after their treatment.

General OPD
Private OPD
Casualty

In General OPD and Pvt. OPD the registration of patient is done and UHID (Unique Hospital Identification No) is generated.

• Patient reaches Front office for admission.
• Front office starts admission process by giving patient admission request form to them, which is being filled by them and returned back to front office.
• Front office then generates the IPID (In Patient Identification no.). Allocates consultant unit. Allocates ward and bed.
• Front office takes advance as mentioned on admission request form by the consultant.
• In case of panel patient FO take original referral letter and in case of TPA patient, pre-authorisation form is being filled in for cashless facility approval.
• Patient is then shifted to the allotted ward. This whole process takes 15 to 30 minutes depending upon the queries of the patient.

Discharge Process

Once the nursing staff or ward in-charge receives the intimation of discharge, the following process is being done.

• Completion of final entries in HIS (Hospital information system) Sending of bill card to the billing department.
• Preparation of Discharge Summary by the RMO (Resident Medical Officer).
• Billing department generates the final bill after checking all the entries and the same is being sent to patient / attendant for payment.
• Patient pays the final bill and gets the discharge slip, goes back to ward and shows the slip to ward incharge.
• Ward incharge hands over the investigations and discharge summary to the patient and explains treatment advised by the doctor.
• Ward incharge also explains date of revisit to the patient, if required.
• Patient shows the discharge slip to the security officer posted at main gate and leaves the hospital.

Payment

• Payment is being made by way of cash or credit card. In between the stay at the hospital, patient can deposit advance by way of cash or credit card.
• In case of TPA's (Third party administrator) after getting the final approval of cashless facility, patient is being discharged.
• In case the approval is less than the final bill, patient deposits the difference amount and gets discharged.
• In case of Panel patient, they have to produce referring letter in original at the time of admission. On the basis of letter they get credit facility.

Do's & Don'ts

• Visits by too many relatives and friends will hamper the patient's recuperation.
• Only one attendant can stay with the patient in the double room and single room category. A sofa cum bed is provided for the attendant. No attendant is allowed in the ICU and ward areas.
• Visiting timings for the patient in ward, double rooms and single rooms are between 11am - 1pm and 5pm - 7pm only.
• Visiting timings for the ICU are between 12 noon - 1pm and 6pm - 7 pm.
• Only one visitor is allowed at a time.
• No food, flowers, clothes etc. to be brought from outside.

Documents Required

• All previous medical records.