• The hospital has different types of rooms to suit your requirements and provide maximum comfort during your stay with us. Kindly enquire about various rooms and tariffs from our counsellors at the IPD.
• Our counsellor at the IPD will assist you in making a choice of room available in the hospital, services available and treatment packages.
• You will be required to furnish information for admission and registration on the basis of which the IPD front office will generate an IPID for you and carry out other registration formalities. You will be entitled to two visitor's passes and one permanent Attendant pass for the rooms.
• The front office assistant will accept the requisite deposits against your IPID. The accepted modes of payments are Cash, Credit & Debit Cards, Demand Drafts and Bank Transfer.
• Emergency admissions are made through the Emergency Room (ER) and functions 24x7.
• Your consultant will explain to you in detail the nature of illness and the treatment planned. Carefully read the admission and consent forms and then sign them. We are always available for you in case you need any assistance.

• We follow a 12 -hour billing cycle.
• Admission to the hospital is made after the payment of an Advance deposit. Your deposit will be adjusted against the final bill at the time of discharge. Patient's attendants will be informed about interim bills by the IPD front office at regular intervals.
• All billing transactions will be made at the IPD front office.
• Patients and their attendants are requested to pay the deposits, interim and/or discharge bills and collect cash refunds from the from the cashier counter between 8 am and 8 pm and IPD reception between 8 pm and 8 am.

• Any refund up to Rs.10,000/- is given in cash provided all deposits were made in cash.
• Any amount above Rs.10,000/- will be refunded only by cheque in the Patient's name.
• All refunds are available on the same day. In the event of discharge on Sunday or holidays you can collect the refunds on the next working day.
• The rates of service centres (Path Lab, X-ray, ECG etc) are uniform irrespective of the class of room.
• On settlement of your bills the front office assistant will give you a discharge clearance slip, which needs to be shown at the nursing station.
• All reports and documents related to the patient can be collected from the nursing station at the time of leaving the ward.

• By Cash
• By Demand Draft
• Through a bank
• Visa / Master cards

• Only one attendant is allowed to visit the patient in the ward, single and double rooms, other than visiting hours.
• Exchange your passes, which are issued to you at the time of admission on transfer of patient from one location of the hospital to another.
• Visit the IPD reception at least once a day to review your bill and deposit the required amount.

• Don't bring any eatables into the hospital from outside.
• Don't bring children below the age of 12 years.
• Don't smoke inside the hospital premises.
• Don't consume alcohol or any other type of intoxicating substance.
• Don't bring valuable items to the hospital.
• Any jewellery that the patient is wearing must be removed at the time of admission and the patient should not keep any valuables on their person at the time of admission.
• Don't use candles, dhoop, incense sticks, lighters or matchboxes in the premises, as our hospital is a smoke free zone.
• Flowers are not allowed in any patient area.
• Please switch off your cell phones, pagers, beepers and other wireless equipment when in all intensive care areas such as the CCU, MICU, RICU, OICU and CSICU as these interfere with the sophisticated patient monitoring systems.
• Please do not hand over payments to any unauthorized personnel. Only staff inside the IPD counters and the Cashier can collect payments.

• Bedding from outside is not permitted for the patients.
• You will be provided with hospital clothing.
• You may however bring your own slippers and toiletry. You are not permitted to wash your clothes in the hospital.

Passes

• A visitor visiting outside visiting hours should have a 24-hour pass, which is issued only for private rooms.
• For intensive care areas, daily passes are issued in the morning and evening.
• For wards, visitor's passes are issued only during visiting hours.
• Temporary passes are issued only in case of any emergency situation requiring the attendant's presence.