As per GOI Notification No. 03/2022 - Central Tax (Rate), GST of 5% is applicable* on all room charges exceeding Rs. 5000 per day (with the exception of ICU), for receiving treatment within our hospitals. (*On all discharges starting 18th July, 2022)


E-ICU is a 24x7 monitoring system designed to remotely treat critically ill patients. Critinext, an E-ICU model is Asia's first teleicu which provides "Intensive Care beyond Boundaries". This is a fusion of Critical Care Skills, Technology, and innovation to address critical care staff shortage in the peripheries, to enable remote unit doctors to manage critically ill patients at site instead of transferring them to metros.

The first E-ICU was implemented in the year 2000 in U.S. & currently more than 200 hospitals have 41 E-ICU command centers & >20,500 beds are covered under E-ICU there (till 2010).

We embarked this Idea almost two years ago with the intent of providing high quality Critical Care to Tier 2 cities of India. Today at "Critinext" we manage 350 ICU beds in 10 different cities of India(Raipur, Dehradun, Agra, Amritsar, Raigarh, Kolkata, Jamshedpur, Ranchi, Delhi and NCR).

E-ICU Setup At Fortis Healthcare

We use an intensive Electronic Medical Record, Audio Visuals & Smart Alert System as Rapid Response Tools and provide 24x7x365 monitoring, assessment, support and interventional services.

This also enables us to bridge the knowledge and educational gap by providing teaching and training to doctors, nurses and paramedical staff. It is a clinically proven programthat has resulted in delivering quality patient care with reduced the mortality & infection rates along with decrease in ALOS.


Benefits for Patients
  • Able to stay & get treated in peripheral set-ups more often
  • Avoid expensive/dangerous transfers
  • Geography/Weather Challenges
Benefits for Hospitals
  • Lower mortality (50-60%)
  • Fewer complications (30-40%)
  • Better bed utilization - Reduced ALOS (30%)
  • Better patient care : real time, 24/7
  • Extended Horizons
Benefits for Staff on Site
  • CNS system – which use sophisticated algorithms to detect and advise E-ICU clinicians to important trends and changes in the patient's condition, enabling more proactive care with fewer complications
  • Physician/Nursing Satisfaction
  • Information Center Only a phone call away
Extending benefits beyond the health system
  • Outreach enables leveraging referral patterns
  • Generating new revenue streams & increasing market penetration
  • Electronic Medical Records Solution enable the extension of benefits that could not realize them otherwise e.g.
    • Solidify market dominance
    • Create market insulation
    • Improve marker awareness
    • Enhance reputation
    • Leverage existing infrastructure, procedure & practices
    • Expand geographic footprints
    • Help unaffiliated healthcare entities improve performance & save more lives


Implementation Services

Our implementation team is a multi-disciplinary team comprised of a project manager, intensivists and technical professional who deliver a wide range of services throughout the planning & implementation process: e.g.

  • Strategic Planning
  • Project management
  • Implementation Planning & Support
  • Systems & Workflow Integration
  • Extended Go-Live Support

Clinical Management
  • 24x7 availability of dedicated multidisciplinary team which includes Critical Care Experts and all other specialties
  • Daily Medical Round System
  • 24x7 Monitoring & Support from Command Centre (Real Time)
  • Antibiogram Establishment & Antibiotic Stewardship Programs
  • SOP’s implementations, structured team meetings to involve the entire system in the converging process.
  • Proven & Tailor made training Programs as per the customer needs.
  • Monthly Mortality & Morbidity Reviews.
  • Quarterly benchmarking and Annual phase reviews.
  • New clinical program introductions.
  • Clinical workflow design workshops.
Support Services

Our support team provides technical support for routine & urgent matters as well as ongoing technical support & services. Our support team provides technical support for routine & urgent matters as well as ongoing technical support & services.

  • 24x7 dedicated phone calls help desk
  • 24x7 software application & IT support
  • Remote diagnostics
  • Software upgradation

E-ICU Facility Available In


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