Fortis Hospital, Anandapur, Kolkata, organized a Pre-conference one-day workshop on "Service Excellence in Healthcare" as part of CAHOCON 2024 on 5th April 2024. Led by the Medical Administration and Quality teams under the guidance of Dr. Suchanda Gadre, Medical Superintendent, the workshop aimed to disseminate best practices for fostering a culture of safety within healthcare organizations. Eminent speakers Mr. Renjith Krishnan- Group CEO, Kinder Hospital, Dr. Shweta Prabhakar- Head Quality and patient safety, Fortis Mohali, Dr. Anna George- Group Head Quality, Aster DM Healthcare India, Ms. Shweta Sharma- Asst General Manager- Service Excellence-Karnataka, Maharastra, Telangana Cluster-Aster Hospitals, Mr. Harkaran Singh Sahni- Head Service Excellence, Apollo Hospital Group, Mr. Arindam Dey Sarkar- DGM- Service Excellence and Hospitality, Woodlands multispecialty Hospital ltd., Dr. Suchanda Gadre- Medical Superintendent, Fortis hospital Anandapur, Kolkata, talked on the Introduction of Service Excellence in Healthcare, Overview of Service Standards and Approach to patient Experience and KANO Model. Participants gained valuable knowledge on enhancing patient experience, improving teamwork, and addressing challenges in healthcare delivery. The workshop emphasized the importance of compassion and high-quality service, empowering healthcare professionals to provide exemplary care.