1. The Website and App provide you the ability to pay online through a third-party payment gateway for some of the Services available on the Website or App.
  2. If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. Fortis shall not be liable.
    1. if any transaction does not fructify or may not be completed or
    2. for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or
    3. in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
  3. Cancellation and Refund Policy:
    The cancellation and refund policy is applicable to all online payments made through mobile app and website for booking appointments.

    Cancellation TimeRefund Amount

    More than 4 hours before scheduled appointment

    100% of total amount refunded*

    4 hours before scheduled appointment

    70% of total amount refunded*
    No Show of a scheduled appointment 50% of total amount refunded*

    *The cancellation policy entails refund of consultation fees only. The convenience fee will not be refunded in case the cancellation is initiated at user end
    At the time of cancellation, amount will be refunded via same source of payment and will be subject to the payment terms of the source only.

    Please click here for Terms & Conditions.


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