Fortis Escorts Heart Institute, Okhla Road

I appreciate the gentleness your nurses exhibited when dealing with me and the condition I was in. I would like to specially mention the name of one of the staff nurse "Ms. Anshu Chakoo" who was outstanding in her job and caring attitude. Hope you have system of rewarding such dedicated employees in your hospital who act as true brand ambassadors.

I am not looking forward to returning any time soon but if I do, my care will be the least of my worries. Thanks a ton!

My father, Sri Om Prakash Goenka had undergone CABG + AVR in 2009. However, in beginning Sept 2017 we came to know that the replaced aortic valve had de-generated and required replacement. As such, there were 2 options – First to undergo open-heart surgery and another TAVR. Since my father is around 78 years and given his physical condition, open-heart surgery was ruled out. We consulted Dr Ashok Seth who advised TAVR procedure for my father. The procedure was successfully done on 10^th Oct 2017 and now my father is recovering from the weakness that he developed over the last few months of illness. He was discharged from the Hospital on 15^thOct 2017.

We are extremely grateful to Dr Ashok Seth and Dr Vijay Kumar and their entire team for the successful treatment of my father, which was done without the nightmares of post-treatment recovery. The entire procedure hardly took 2 hours. It was like a miracle. Dr Seth met us before he started the procedure and met us again after he successfully completed the procedure. He explained to us about the patient’s heart condition and what he had done in TAVR. It was really heartening to hear the details from the Doctor himself, which is very rare in India. We are further, extremely grateful and indebted to Dr Vijay Kumar for the attention he provided to my father as well as the care he had taken during the entire stay in the hospital. We had an extremely good experience with the entire team. They were very co-operative and interactions with them eased out the tension we had with regard to my father’s illness. Special reference is required to be made to Mr Nitesh who managed and administered everything in the Hospital. Dr Modi and Dr Manish were always there to answer to all our queries that our inquisitiveness had. Mr Bhajan and Ms Meenakshi took care to ensure that my father did not wait long during his first visit to Dr Seth, as he was too weak to wait for long.

 Thank you very much for the successful procedure and for taking care of my father.

 Patient’s name – Om Prakash Goenka

My utmost gratitude to you and your amazing, amazing team.

When we first emailed to sir, we received a fair response for my son Zavyer, that it was a very complex case with late presentation. But that did not stop us from coming over to the best pediatric cardio surgeon in the world. We came to you with nothing but absolute faith in your knowledge and hands.

After your team's analysis, we were yet again told the complexity of the case and Dr. Nilanjan and I had a one on one counselling where he explained each and every detail to me in steps. 

 Came the day of surgery and later that evening we saw our son for the first time with pink lips and white fingernails. Unstoppable tears rolled down our eyes and from there and then we knew that we would never be able to come even close to show our appreciation. 

Respected Sir and madam we thank you from deep within our hearts for giving a new life to my beautiful son. You all are God in different human forms. When everyone turned a blind eye, you at Fortis gave us new hopes. We will forever be indebted to you for all that you have done for us. Madam, you scolded and taught me new lessons as if I was your own son. Lessons you gave me are those that I shall carry with me throughout my life. I was truly moved the day you called me "beta". It meant so much to me.

I thank you and your forever determined team of 5th floor for everything and all the caring. Dr Sir Sushil Azad, thank you for always answering all our never-ending queries and always showing us the positive in everything. 

I also want to apologize for all the times that I wasn't able to follow protocols and orders. There were times that emotional instinct overtook me and blurred my actions. I am sorry for those times.

Also, I would like to thank especially Sadhna ma'am for her strict yet friendly sense of direction, the head nurses of 5th floor and lastly but surely not least,

Staff nurse Justena Mody and staff nurse Linu Roy. It is because of these two wonderful nurses who made us feel at home and their attitude towards work was amazingly carried out. Professionalism and friendliness hand in hand.

When Zavyer grows up, he will truly have a story to tell about all his heroes of Fortis, the "A team" of 5th floor.

We thank you from the bottom of our hearts. Truly and forever we will be humbled. hundreds upon hundreds of prayers coming your way from all over Fiji and abroad. 

Thank you for everything.